Visitor engagement service partially functional

Incident Report for ibbu

Resolved

After this monitoring period, we confirm that the situation has returned to normal.
Thank you for your patience and understanding.

Posted Oct 06, 2023 - 16:59 CEST

Monitoring

We confirm the return to normal and monitor platform activity.

Posted Oct 06, 2023 - 15:17 CEST

Identified

We are continuing our actions and seeing improvements. Engagement notifications are appearing again, but we have not yet returned to pre-incident volumes.

Posted Oct 06, 2023 - 15:10 CEST

Investigating

We're seeing a high number of errors in the visitor engagement service (triggering engagement rules and displaying notifications).
We are working on resolving the problem.

Posted Oct 06, 2023 - 14:49 CEST

This incident affected: Chat.