The issue been resolved by our technical team, the situation is now back to normal.
If you are still experiencing issues, please refresh you conversation panel.
Oct 7, 15:41 CEST
We are continuing to investigate this issue.
Oct 7, 15:29 CEST
We are investigating a problem concerning issues on conversation creation: when the visitor sends a message from the website, nothing appears on the conversation panel.
The consequence is a decrease of incoming contacts.
Agents may also experience problems when trying to open conversations on the discussion panel.
Oct 7, 15:24 CEST