All Systems Operational
Chat ? Operational
Statistics Operational
Payment History ? Operational
Web App Operational
Discussion Panel ? Operational
Livefeed Operational
Notifications Operational
Mobile App ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 28, 2020

No incidents reported today.

Nov 27, 2020

No incidents reported.

Nov 26, 2020

No incidents reported.

Nov 25, 2020

No incidents reported.

Nov 24, 2020

No incidents reported.

Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020

No incidents reported.

Nov 19, 2020
Resolved - After monitoring the activity of our platform since our last intervention, we didn't notice any new perturbations. The situation is back to normal.

Thanks a lot for your patience.
Nov 19, 17:02 CET
Monitoring - The situation is now back to normal, our technical team continues the monitoring of our infrastructure.
Nov 19, 10:46 CET
Update - We are still investigating and attempting to mitigate the issue. We will update again as we have more information.
Thank you for your patience.
Nov 19, 10:26 CET
Identified - The issue has been identified and a fix will be implemented.
We will stop the livechat at 9:45AM (UTC+1) during this maintenance.
We will inform you when it is done.
Nov 19, 09:39 CET
Update - We are continuing to investigate this issue.
Nov 19, 09:14 CET
Investigating - We are investigating on a problem concerning notifications (chat buttons / invitations / messages) that are not displayed on websites.
The consequence is a decrease of incoming contacts.
Nov 19, 09:13 CET
Resolved - After a monitoring period, we confirm the resolution of the incident.
Thank you for your patience and understanding.
Nov 19, 01:30 CET
Monitoring - We are seeing a return to normal.
Visitors can once again initiate conversations.
We continue to monitor the platform's activity.
Nov 19, 00:46 CET
Investigating - We have noticed a problem loading the Javascript tag on the visitors' side. This means that visitors can no longer access the engagement notification and initiate a conversation. We are currently analysing the problem.
Nov 19, 00:23 CET
Nov 18, 2020
Resolved - We close the incident after a monitoring period. The cause of the incident is identified.
This incident has nothing to do with an increase in traffic and we are confident for the next peaks of activity to come (Black Friday, Christmas period).

Thank you again for your patience and understanding.
Nov 18, 16:36 CET
Monitoring - Following our actions, we are seeing a gradual return to a normal situation. The experts can log on again. Visitors can again start conversations. We continue to monitor the platform.
Nov 18, 12:04 CET
Update - We are currently failing over our database on another server. We switched off the visitor engagement during the operation. We will get back to you in 15min to give you an update (if the problem is not solved by then).
Nov 18, 11:52 CET
Update - The problem is still there. We are continuing our investigations to restore the situation and thank you in advance for your patience.
Nov 18, 11:34 CET
Update - We are recording an unexpected significant charge on our databases. Restoration actions have been taken to mitigate the load and actions to restore the platform are underway.
Nov 18, 11:19 CET
Investigating - We have noticed a problem on the platform since 10:55am (UTC+1).
The panel conversation no longer loads properly for the advisors. Engagement notifications are no longer offered on the visitor side.

Our technical team is mobilised to solve this problem as soon as possible.
Nov 18, 11:05 CET
Completed - The scheduled maintenance has been completed.
Nov 18, 07:30 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 07:00 CET
Scheduled - *WHAT & WHY*
Our technical team will be performing an update of our data storage infrastructure in order to benefit from new patches, better performance and stability for upcoming traffic loaded weeks.
This will occur on Wednesday, November, 18, 7:00 - 7:30 UTC+1.

*IMPACTS ON COMPONENTS*
During this update:
- Temporary impact on IBBU experts remuneration, the experts transactions will be not lost, only delayed
- The display of IBBU Expert ranking can be disrupted
- No modifications on IBBU platform features are expected

HOW TO TELL IF YOU WILL BE AFFECTED BY THIS CHANGE
During this maintenance:
- As an IBBU Expert, you can experience some delays on remunerations or ranking display
- The discussion panel and livechat for your visitors will not be impacted

MAINTENANCE PERIOD
- UTC+1 (Paris, France): November 18, 7:00 AM - 7:30 AM
- US/Pacific: November 17, 10:00 PM - 10:30 PM
- US/Eastern: November 18, 1:00 AM - 1:30 AM
- Asia/China: November 18, 2:00 PM - 2:30 PM
Nov 5, 15:20 CET
Nov 17, 2020

No incidents reported.

Nov 16, 2020

No incidents reported.

Nov 15, 2020

No incidents reported.

Nov 14, 2020

No incidents reported.