ibbu Status

All Systems Operational

Chat Operational

Statistics Operational

Payment History Operational

Web App Operational

Discussion Panel Operational

Livefeed Operational

Notifications Operational

Mobile App Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 8, 2020

No incidents reported today.

Apr 7, 2020

No incidents reported.

Apr 6, 2020

No incidents reported.

Apr 5, 2020

No incidents reported.

Apr 4, 2020

No incidents reported.

Apr 3, 2020

Service disruption - Livechat

Resolved - The issue has been solved. The situation is now back to normal. Please refresh your page if you were already logged in.
Apr 3, 08:36 CEST

Investigating - The chat notification is currently not being displayed on your website. Our technical team is working on it.
Apr 3, 08:30 CEST

Apr 2, 2020

Service disruption - Livechat

Resolved - The issue been resolved by our technical team, the situation is now back to normal.
Apr 2, 10:14 CEST

Update - Other impacts on the chat panel : your agents may have difficulties to login. If they had open chats, they may have disappeared or the messages won't be sent properly.
Apr 2, 10:03 CEST

Identified - The chat notification is currently not being displayed on your website. Our technical team is working on it.
Apr 2, 09:44 CEST

Scheduled maintenance on 2nd of April : Messaging protocol upgrade

Completed - The scheduled maintenance has been completed.
Apr 2, 08:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 07:00 CEST

Scheduled - WHAT & WHY
Our technical team will be performing a messaging protocol update in order to clean databases dedicated to this service. The main target of this action is to ensure better performance and stability of the iAdvize platform.
This will occur on Wednesday, April 2, 07:00 - 08:00 UTC+2.

IMPACTS ON COMPONENTS
- Our messaging protocol service will be upgraded. Therefore the Livechat platform will not be reachable.
- All contact elements (contact buttons, invitations or engagement messages) will not be displayed on your websites.
- The connection to the Desk will be perturbed with error messages or disconnections.
- No modifications on platform features are expected.

HOW TO TELL IF YOU WILL BE AFFECTED BY THIS CHANGE
During this maintenance :
- Your agents will still have access to iAdvize Desk, however they won't have incoming conversations or will experience random error messages or disconnections.

MAINTENANCE PERIOD
- UTC+2 (Paris, France): April 2, 07:00 AM - 08:00 AM
- US/Pacific: April 1, 10:00 PM - 11:00 PM
- US/Eastern: April 2, 1:00 AM - 2:00 AM
- Asia/China: April 2, 12:00 PM - 1:00 PM

If you need assistance or additional information, please contact our support team.
Mar 30, 17:57 CEST

Apr 1, 2020

No incidents reported.

Mar 31, 2020

No incidents reported.

Mar 30, 2020

No incidents reported.

Mar 29, 2020

No incidents reported.

Mar 28, 2020

No incidents reported.

Mar 27, 2020

No incidents reported.

Mar 26, 2020

No incidents reported.

Mar 25, 2020

No incidents reported.