ibbu Status

All Systems Operational

Chat Operational

Statistics Operational

Payment History Operational

Web App Operational

Conversation Panel Operational

Community Panel Operational

Notifications Operational

Mobile App Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 13, 2021

No incidents reported today.

Jun 12, 2021

No incidents reported.

Jun 11, 2021

Unable to log in

Resolved - After analysis, the connection works correctly.
Thank you for your patience.
Jun 11, 02:00 CEST

Update - We are continuing to investigate this issue.
Jun 10, 23:00 CEST

Investigating - We are currently experiencing an issue on the platform that is preventing users from logging on https://ibbu.iadvize.com/e/login. Our team is currently working to resolve the issue.
Jun 10, 22:20 CEST

Jun 10, 2021

Jun 9, 2021

No incidents reported.

Jun 8, 2021

No incidents reported.

Jun 7, 2021

Resolved - Service disruption on payment history

Resolved - The reindexing of the weekend data is now complete.

If you are on a mission paid per conversation, there was a delay in displaying the commissions during all the weekend.
Catch up was made at midnight each day (statistics and commissions). Payment for the week is OK.

If you are on a mission paid per sale, no commission was posted since Friday at 8 pm. Catch up was done this morning around 11 am.
Payment of this weekend commissions is postponed to next week.

We are sorry for the inconvenience caused.
Jun 7, 11:05 CEST

Identified - Since Friday evening, we are experiencing a problem with the display of the remuneration on the ibbü app.
There is no loss of data on our site (ie we have the transactions).
The technical team is currently working on reindexing the data.

This will take some time, we thank you in advance for your patience.
Jun 7, 09:43 CEST

Jun 6, 2021

No incidents reported.

Jun 5, 2021

No incidents reported.

Jun 4, 2021

No incidents reported.

Jun 3, 2021

No incidents reported.

Jun 2, 2021

Scheduled maintenance on the 2nd of June : Livechat engagement database update

Completed - The scheduled maintenance has been completed.
Jun 2, 08:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 06:30 CEST

Scheduled - *WHAT & WHY*
Our technical team will be performing an update of our Livehat engagement database in order to ensure better performance and stability of the iAdvize platform.
This will occur on Wednesday, June 2nd, 6:30 AM - 8:00 AM UTC+2 (Paris Time).

*IMPACTS*
During the update, you may notice the following effects :
- All contact elements (contact buttons, invitations or engagement messages) will not be displayed on client websites.
- iAdvize based BOTs will not be displayed to visitors. Third-party BOTs will be displayed and functional.
- The connection to the conversation panel will be functional for Experts but the flow of incoming conversions will be very low.
- No modifications on platform features are expected.

*MAINTENANCE PERIOD*
- UTC+2 (Paris, France): June 2, 6:30 AM - 8:00 AM
- US/Pacific: June 1, 9:30 PM - 11:00 PM
- US/Eastern: June 2, 0:30 AM - 2:00 AM
- Asia/China: June 2, 12:30 AM - 2:00 PM
May 26, 14:56 CEST

Jun 1, 2021

No incidents reported.

May 31, 2021

No incidents reported.

May 30, 2021

No incidents reported.