All Systems Operational
Chat ? Operational
Statistics ? Operational
Payment History ? Operational
Web App ? Operational
Discussion Panel ? Operational
Livefeed Operational
Notifications Operational
Mobile App ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 22, 2019

No incidents reported today.

Apr 21, 2019

No incidents reported.

Apr 20, 2019

No incidents reported.

Apr 19, 2019

No incidents reported.

Apr 18, 2019
Resolved - The incident is now solved.

A cache database managing our feature flags has been failed over, without the feature flag service detecting it. It caused the feature flags service to become inconsistant, which produced application misbehaviors in the visitor livechat application. Everything went back to normal after detecting the source of the misbehavior and restarting the feature flags service.

Thanks a lot for your patience.
Apr 18, 17:56 CEST
Monitoring - There was an incident impacting conversation delivery between 3:35PM to 3:43PM UTC+2.
Service is restored and we are monitoring .
As a consequence, agents may have received more conversations than they should.
Apr 18, 16:30 CEST
Apr 17, 2019

No incidents reported.

Apr 16, 2019

No incidents reported.

Apr 15, 2019

No incidents reported.

Apr 14, 2019

No incidents reported.

Apr 13, 2019

No incidents reported.

Apr 12, 2019

No incidents reported.

Apr 11, 2019

No incidents reported.

Apr 10, 2019

No incidents reported.

Apr 9, 2019
Resolved - This incident has been resolved. Everything is back to normal now.

Thanks again for your patience and your comprehension.
Apr 9, 17:54 CEST
Monitoring - Our platform has been down for a few minutes (from 4:50 to 5:02 pm)

It is now resolved and back to normal. We keep monitoring.

Thanks for your comprehension.
Apr 9, 17:16 CEST
Apr 8, 2019

No incidents reported.