ibbu Status

All Systems Operational

Chat Operational

Statistics Operational

Payment History Operational

Web App Operational

Discussion Panel Operational

Livefeed Operational

Notifications Operational

Mobile App Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Aug 22, 2019

Problem when initiating a conversation : visitor message not received

Resolved - After a monitoring period, we are closing this incident due to a deficient version deployed in production. Our integration tests did not detect the problem beforehand and we will modify them accordingly.

We apologize for the inconvenience.
Aug 22, 14:49 CEST

Monitoring - The problem is fixed, everything is operational again. We are currently monitoring activity on the platform.
Aug 22, 12:26 CEST

Investigating - We detected a problem when initiating a chat conversation. The visitor sends messages, this creates a new conversation in the conversational panel but the expert does not receive the messages.
Our technical teams are currently working to solve this problem
Aug 22, 12:22 CEST

Aug 21, 2019

No incidents reported.

Aug 20, 2019

No incidents reported.

Aug 19, 2019

Partial loading of your ibbu interface

Resolved - After a period of monitoring, we close the incident and thank you for your patience and understanding.
Aug 19, 16:47 CEST

Update - Everything is operational again since our last action. We continue to monitor the platform's activity.
Aug 19, 16:09 CEST

Monitoring - The situation is better since few minutes due to a change in the management of time outs (on https requests that take too long to execute) and an increase in server capacity (Ram + CPU).
Aug 19, 15:49 CEST

Investigating - Since the beginning of the afternoon, we have noticed delays in loading your ibbü interface (conversational panel or administration). The interfaces can be partially loaded on the console / desktop administration.

Our technical teams are currently working to solve this problem.
Aug 19, 15:27 CEST

Aug 18, 2019

No incidents reported.

Aug 17, 2019

No incidents reported.

Aug 16, 2019

No incidents reported.

Aug 15, 2019

No incidents reported.

Aug 14, 2019

No incidents reported.

Aug 13, 2019

No incidents reported.

Aug 12, 2019

No incidents reported.

Aug 11, 2019

No incidents reported.

Aug 10, 2019

No incidents reported.

Aug 9, 2019

No incidents reported.

Aug 8, 2019

No incidents reported.