All Systems Operational
Login ? Operational
Chat ? Operational
Statistics ? Operational
Payment History ? Operational
Web App Operational
Conversation Panel ? Operational
Community Panel Operational
Notifications Operational
Mobile App ? Operational
Degraded Performance
Partial Outage
Major Outage
Past Incidents
Mar 3, 2024

No incidents reported today.

Mar 2, 2024

No incidents reported.

Mar 1, 2024

No incidents reported.

Feb 29, 2024

No incidents reported.

Feb 28, 2024

No incidents reported.

Feb 27, 2024

No incidents reported.

Feb 26, 2024

No incidents reported.

Feb 25, 2024

No incidents reported.

Feb 24, 2024

No incidents reported.

Feb 23, 2024
Resolved - Following a correction by our technical team, all reports are now properly updated.

Thank you.

Feb 23, 16:05 CET
Investigating - We are experiencing long update delay on our statistics service.

As a consequence your statistics data may not be up-to-date, our technical team is currently working on it

Feb 23, 14:26 CET
Feb 22, 2024
Resolved - This incident has been resolved.
Feb 22, 14:49 CET
Update - The incident is over since 10:50am CET. The conversation processing flow is now operational.

Thank you for your patience.

Feb 22, 11:36 CET
Monitoring - Following technical interventions we are noticing great improvements.
Services have been restarted gradually, while monitoring the results.

You should notice improvements on your side: New incoming conversations can arrive on the conversation panel

We are monitoring the situation, we will communicate again when we notice the situation is fully back to normal.

Feb 22, 11:01 CET
Investigating - We are currently experiencing service disruptions, so you may notice issues on several services:
- It is impossible to start new conversations
- Errors on the conversations panel on opened conversations

Our technical team is currently working on this issue.

Feb 22, 09:47 CET
Completed - The scheduled maintenance has been completed.
Feb 22, 08:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 06:30 CET
Scheduled - -----WHAT & WHY-----
We will perform several maintenance actions on iAdvize platform on Thrusday, February 22, 2024, between 06:30 to 08:00 (CET):
- a migration on database dedicated to our Livechat Conversations services
- a migration on our internal system messaging queuing tool
This action aims to apply version upgrade and security patches.

- To ensure this operation runs smoothly, we'll need to make several successive stops to the Conversation handling flow. We expect a service interruption of 45mins.
During interruptions, experts will not be able to receive any new conversation.
- No modifications to platform features are expected.

- All Ibbu experts are concerned by this maintenance.

- Paris/France (CET) : February 22, 06:30 - 08:00
- Asia/China (CST): February 22, 13:30 - 15:00
- US/Eastern (EST): February 22, 00:30 - 02:00
- US/Pacific (PST): February 21, 21:30 - 23:00

Feb 15, 18:15 CET
Feb 21, 2024

No incidents reported.

Feb 20, 2024

No incidents reported.

Feb 19, 2024

No incidents reported.

Feb 18, 2024

No incidents reported.