All Systems Operational
Chat ? Operational
Statistics ? Operational
Payment History ? Operational
Web App ? Operational
Discussion Panel ? Operational
Livefeed Operational
Notifications Operational
Mobile App ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 14, 2019

No incidents reported today.

Oct 13, 2019

No incidents reported.

Oct 12, 2019
Resolved - The issue been resolved by our technical team, the situation is now back to normal.
Oct 12, 17:08 CEST
Monitoring - Our platform was currently not reachable, this incident is impacting all our services.
A patch has been deployed, we are now monitoring the results.
Currently, the situation is back to normal.
Oct 12, 12:23 CEST
Oct 11, 2019

No incidents reported.

Oct 10, 2019

No incidents reported.

Oct 9, 2019

No incidents reported.

Oct 8, 2019

No incidents reported.

Oct 7, 2019
Resolved - The issue been resolved by our technical team, the situation is now back to normal.

If you are still experiencing issues, please refresh you conversation panel.
Oct 7, 15:41 CEST
Update - We are continuing to investigate this issue.
Oct 7, 15:29 CEST
Investigating - We are investigating a problem concerning issues on conversation creation: when the visitor sends a message from the website, nothing appears on the conversation panel.

The consequence is a decrease of incoming contacts.

Agents may also experience problems when trying to open conversations on the discussion panel.
Oct 7, 15:24 CEST
Oct 6, 2019

No incidents reported.

Oct 5, 2019
Resolved - We have experienced some instabilities with our conversations service leading to problems sending and receiving chat messages. After restarting the service, it is now resolved.

Everything is back to normal.

Thanks for your comprehension and your patience.
Oct 5, 19:19 CEST
Oct 4, 2019

No incidents reported.

Oct 3, 2019

No incidents reported.

Oct 2, 2019

No incidents reported.

Oct 1, 2019

No incidents reported.

Sep 30, 2019

No incidents reported.