Scheduled - WHAT & WHY
Our technical team will be performing a database update in order to upgrade engine version to ensure better performance of the Ibbü platform.
This will occur on Wednesday, February 12, 06:00am - 08:00am UTC+1.

IMPACTS ON COMPONENTS
- Our engagement database service will be upgraded. Therefore the Livechat platform will not be reachable.
- All contact elements (contact buttons, invitations or engagement messages) will not be displayed on the websites.
- No modifications on platform features are expected.

HOW TO TELL IF YOU WILL BE AFFECTED BY THIS CHANGE
During this maintenance :
- You will still have access to Ibbü conversation panel, however they won't have incoming conversations.

MAINTENANCE PERIOD
- UTC+1 (Paris, France): February 12, 06:00 AM - 08:00 AM
- US/Pacific: February 11, 9:00 PM - 11:00 PM
- US/Eastern: February 12, 12:00 AM - 2:00 AM
- Asia/China: February 12, 1:00 PM - 3:00 PM

If you need assistance or additional information, please contact our support team.
Feb 11, 14:25 CET