tag:status.ibbu.com,2005:/historyibbu Status - Incident History2024-03-29T06:24:02+01:00ibbutag:status.ibbu.com,2005:Incident/200572882024-02-23T16:05:43+01:002024-02-23T16:05:43+01:00Update delay on statistics<p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>16:05</var> CET</small><br><strong>Resolved</strong> - Following a correction by our technical team, all reports are now properly updated.<br /><br />Thank you.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>14:26</var> CET</small><br><strong>Investigating</strong> - We are experiencing long update delay on our statistics service.<br /><br />As a consequence your statistics data may not be up-to-date, our technical team is currently working on it</p>tag:status.ibbu.com,2005:Incident/200458182024-02-22T14:49:01+01:002024-02-22T14:49:01+01:00Service disruption - Impossible to start new conversations & errors on the conversation panel<p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>14:49</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>11:36</var> CET</small><br><strong>Update</strong> - The incident is over since 10:50am CET. The conversation processing flow is now operational.<br /><br />Thank you for your patience.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>11:01</var> CET</small><br><strong>Monitoring</strong> - Following technical interventions we are noticing great improvements.<br />Services have been restarted gradually, while monitoring the results.<br /><br />You should notice improvements on your side: New incoming conversations can arrive on the conversation panel<br /><br />We are monitoring the situation, we will communicate again when we notice the situation is fully back to normal.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>09:47</var> CET</small><br><strong>Investigating</strong> - We are currently experiencing service disruptions, so you may notice issues on several services:<br />- It is impossible to start new conversations<br />- Errors on the conversations panel on opened conversations<br /><br />Our technical team is currently working on this issue.</p>tag:status.ibbu.com,2005:Incident/199934332024-02-22T08:00:56+01:002024-02-22T08:00:56+01:00Scheduled maintenance on February 22 : Livechat databases migration<p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>08:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>06:30</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>18:15</var> CET</small><br><strong>Scheduled</strong> - -----WHAT & WHY-----<br />We will perform several maintenance actions on iAdvize platform on Thrusday, February 22, 2024, between 06:30 to 08:00 (CET): <br />- a migration on database dedicated to our Livechat Conversations services<br />- a migration on our internal system messaging queuing tool<br />This action aims to apply version upgrade and security patches.<br /><br />-----MPACTS ON COMPONENTS-----<br />- To ensure this operation runs smoothly, we'll need to make several successive stops to the Conversation handling flow. We expect a service interruption of 45mins.<br />During interruptions, experts will not be able to receive any new conversation.<br />- No modifications to platform features are expected.<br /><br />-----HOW TO TELL IF YOU WILL BE AFFECTED BY THIS CHANGE-----<br />- All Ibbu experts are concerned by this maintenance.<br /><br />-----MAINTENANCE PERIOD-----<br />- Paris/France (CET) : February 22, 06:30 - 08:00<br />- Asia/China (CST): February 22, 13:30 - 15:00<br />- US/Eastern (EST): February 22, 00:30 - 02:00<br />- US/Pacific (PST): February 21, 21:30 - 23:00</p>tag:status.ibbu.com,2005:Incident/199652652024-02-12T16:17:30+01:002024-02-12T16:17:30+01:00Update delay on statistics<p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>16:17</var> CET</small><br><strong>Resolved</strong> - We can now confirm that the statistics are up-to-date.<br /><br />Thank you.</p><p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>10:37</var> CET</small><br><strong>Identified</strong> - Since Sunday Feb 11th we are experiencing issues on our statistics service. As a consequence data is currently not up to date.<br /><br />Our technical team has performed an intervention this morning, data is now gradually updating again.<br />However due to the large volume of data to process, it will take several hours before it is 100% up to date.<br /><br />We will publish another message when all is back to normal, thank you for your patience.</p>tag:status.ibbu.com,2005:Incident/195594952024-01-30T08:00:22+01:002024-01-30T08:00:22+01:00Scheduled maintenance on January 30 : Livechat databases migration<p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>08:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>05:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>29</var>, <var data-var='time'>17:48</var> CET</small><br><strong>Scheduled</strong> - **WHAT & WHY**<br />We will perform a migration on database dedicated to our Livechat services (Engagement, Routing and Conversation) on Tuesday, January 30, 2023, between 05:00 to 08:00 (CET). <br />This action aims to apply version upgrade and security patches.<br /><br />**IMPACTS ON COMPONENTS**<br />- The display of notifications and chatboxes on websites, as well as the ability to create a conversation for visitors, may be affected by slowdowns during the maintenance period. But we don't expect a general interruption of the Livechat app.<br />- The Conversation panel and Mobile apps will ne not be impacted by this maintenance.<br />- No modifications to platform features are expected.<br /><br />**HOW TO TELL IF YOU WILL BE AFFECTED BY THIS CHANGE**<br />- All IBBU experts are concerned by this maintenance.<br /><br />**MAINTENANCE PERIOD**<br />- Paris/France (CET) : January 30, 05:00 - 08:00<br />- Asia/China (CST): January 30, 12:00 - 15:00<br />- US/Eastern (EST): January 29/30, 23:00 - 02:00<br />- US/Pacific (PST): January 29, 20:00 - 23:00</p>tag:status.ibbu.com,2005:Incident/196190282024-01-05T10:59:53+01:002024-01-05T10:59:53+01:00Issue when accessing statistics<p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>10:59</var> CET</small><br><strong>Resolved</strong> - The problem is now solved, you can access your statistics.<br /><br />Thank you for your patience.</p><p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>09:25</var> CET</small><br><strong>Investigating</strong> - Since yesterday you may experience errors when trying to access your statistics.<br /><br />Our technical team is currently working on solving this issue.</p>tag:status.ibbu.com,2005:Incident/194983702023-12-21T17:38:35+01:002023-12-21T17:38:35+01:00Delay in statistics update<p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>17:38</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved entirely.</p><p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>16:25</var> CET</small><br><strong>Monitoring</strong> - Following the intervention of our technical team, the delay in the statistics update has been resolved.</p><p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>08:09</var> CET</small><br><strong>Investigating</strong> - We are currently experiencing a slowdown on our statistics service. As a consequence the reports are not up to date.<br /><br />Our technical team is currently working on solving this issue.</p>tag:status.ibbu.com,2005:Incident/194684852023-12-19T09:37:51+01:002023-12-19T09:37:51+01:00Delay in statistics update<p><small>Dec <var data-var='date'>19</var>, <var data-var='time'>09:37</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.<br />Thank you for your patience.</p><p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>10:04</var> CET</small><br><strong>Monitoring</strong> - Following the intervention of our technical team, the delay in the reports update has been resolved since 9:50 (CEST).<br /><br />Statistics are now up to date, thank you for your patience.<br /><br />We are continuing to monitor the situation.</p><p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>09:33</var> CET</small><br><strong>Investigating</strong> - We are currently experiencing a slowdown on our statistics service.<br /><br />It is impacting the update of all the reports, our technical team is currently working on solving this issue.</p>tag:status.ibbu.com,2005:Incident/193137702023-12-12T07:30:02+01:002023-12-12T07:30:02+01:00Scheduled maintenance on December 12 : Ibbu and Statistics databases migration<p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>07:30</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>06:30</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>15:08</var> CET</small><br><strong>Scheduled</strong> - **WHAT & WHY**<br />We will perform a migration on databases dedicated to Ibbu ans Statistics services on Tuesday, December 12, 2023, between 06:30 to 07:30 (CEST). <br />This action aims to apply version upgrade and security patches.<br /><br />**IMPACTS ON COMPONENTS**<br />- We don't expect major disruption on conversations processing on Livechat and Desk apps<br />- Ibbu apps and and related services may have random errors or delays (like on reports updating)<br />- No modifications to platform features are expected<br /><br />**MAINTENANCE PERIOD**<br />- Paris, France (CEST) : December 12, 06:30 - 07:30<br />- Asia/China: December 12, 13:30 - 14:30<br />- US/Eastern: December 12, 00:30 - 01:30<br />- US/Pacific: December 11, 21:30 - 22:30</p>tag:status.ibbu.com,2005:Incident/189345062023-10-26T16:06:02+02:002023-10-26T16:06:02+02:00Service disruption - personal canned answers are not available on the conversation panel<p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>16:06</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>15:35</var> CEST</small><br><strong>Monitoring</strong> - Personal canned answers have been restored.<br /><br />You can now use them normally.<br /><br />Thanks again for your patience.</p><p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>15:14</var> CEST</small><br><strong>Identified</strong> - An incident is currently ongoing on personal canned answers.<br /><br />As a result, you may notice that some personal canned answers normally available are currently missing.<br /><br />We are currently working on the restoration of the service.<br /><br />Thanks for your understanding.</p>tag:status.ibbu.com,2005:Incident/187084562023-10-06T16:59:54+02:002023-10-06T16:59:54+02:00Visitor engagement service partially functional<p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>16:59</var> CEST</small><br><strong>Resolved</strong> - After this monitoring period, we confirm that the situation has returned to normal. <br />Thank you for your patience and understanding.</p><p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>15:17</var> CEST</small><br><strong>Monitoring</strong> - We confirm the return to normal and monitor platform activity.</p><p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>15:10</var> CEST</small><br><strong>Identified</strong> - We are continuing our actions and seeing improvements. Engagement notifications are appearing again, but we have not yet returned to pre-incident volumes.</p><p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>14:49</var> CEST</small><br><strong>Investigating</strong> - We're seeing a high number of errors in the visitor engagement service (triggering engagement rules and displaying notifications). <br />We are working on resolving the problem.</p>tag:status.ibbu.com,2005:Incident/186801062023-10-04T10:32:27+02:002023-10-04T10:32:27+02:00Delay on statistics<p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>10:32</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>10:16</var> CEST</small><br><strong>Update</strong> - An initiative has just been launched to stabilize the statistics problem.<br />We will continue to monitor for any further problems.</p><p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>22:44</var> CEST</small><br><strong>Update</strong> - You may see stats disappear again.<br />We are working on the issue.<br /><br />Please be sure that:<br /> <br />- Conversations will remain unaffected as production will continue to run smoothly.<br />- The only service temporarily disrupted will be access to statistics.<br />- There will be no risk of data loss; once our next fix is implemented, we will recover all data.</p><p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>20:25</var> CEST</small><br><strong>Update</strong> - Stats are back now. <br />Please note that none of them are missed.<br />We are continuing to monitor for any further issues.</p><p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>19:47</var> CEST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>19:33</var> CEST</small><br><strong>Identified</strong> - An incident is currently ongoing on our statistics service. <br />You won't be seeing updated statistics for now.<br />We are currently working on the restoration of the service.</p>tag:status.ibbu.com,2005:Incident/186019922023-09-25T17:29:15+02:002023-09-25T17:29:15+02:00Delay in the statistics update<p><small>Sep <var data-var='date'>25</var>, <var data-var='time'>17:29</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>25</var>, <var data-var='time'>17:06</var> CEST</small><br><strong>Investigating</strong> - We are currently experiencing a significant delay in updating our statistics.<br /><br />As a result, you might observe that your conversation and sales data is not updating.<br /><br />Please rest assured that no data has been lost, there is just a long delay in the information update.</p>tag:status.ibbu.com,2005:Incident/181137522023-08-11T15:39:36+02:002023-08-11T15:39:36+02:00P1 - Difficulty to load the desk<p><small>Aug <var data-var='date'>11</var>, <var data-var='time'>15:39</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>11</var>, <var data-var='time'>10:46</var> CEST</small><br><strong>Monitoring</strong> - A fix has just been implemented and we confirm that the problem has been resolved. <br />We invite affected users to refresh their browser to reload the desk correctly. <br /><br />We are monitoring activity.</p><p><small>Aug <var data-var='date'>11</var>, <var data-var='time'>10:14</var> CEST</small><br><strong>Identified</strong> - We have identified the source of the problem and a patch is currently being deployed.</p><p><small>Aug <var data-var='date'>11</var>, <var data-var='time'>10:05</var> CEST</small><br><strong>Investigating</strong> - We're seeing instability when it comes to connecting to the desk. <br />The problem is probably random and does not affect all users. <br />We are currently investigating.</p>tag:status.ibbu.com,2005:Incident/179098082023-07-24T08:00:24+02:002023-07-24T08:00:24+02:00Technical maintenance on cache clusters<p><small>Jul <var data-var='date'>24</var>, <var data-var='time'>08:00</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>24</var>, <var data-var='time'>07:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>10:42</var> CEST</small><br><strong>Scheduled</strong> - We will run a technical maintenance (upgrade) on some of our cache clusters.<br /><br />This will occur on Monday, July 24, 7:00 - 8:00 CEST.<br /><br />The service in global might be degraded during this time : you may temporarily experience issues on the livechat and conversation panel (error 500).<br /><br />- CEST (Paris, France): July 24, 07:00-08:00<br />- UTC: July 24, 05:00 - 06:00</p>tag:status.ibbu.com,2005:Incident/169599562023-05-17T15:47:33+02:002023-05-31T15:47:48+02:00P2 - Delay in the indexation of statistics<p><small>May <var data-var='date'>17</var>, <var data-var='time'>15:47</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'> 9</var>, <var data-var='time'>09:27</var> CEST</small><br><strong>Update</strong> - Statistics information is up to date since 2am (UTC+2), all is back to normal.<br /><br /> We will keep monitoring the evolution of the situation.</p><p><small>May <var data-var='date'> 8</var>, <var data-var='time'>21:58</var> CEST</small><br><strong>Update</strong> - Data update is still slowly catching up.<br /><br />It will still take several hours before reports are up to date.</p><p><small>May <var data-var='date'> 8</var>, <var data-var='time'>18:59</var> CEST</small><br><strong>Monitoring</strong> - After a technical intervention, data is now gradually being updated.<br /><br />Due to the large amount of data, it may take some time before the reports are up to date.</p><p><small>May <var data-var='date'> 8</var>, <var data-var='time'>18:11</var> CEST</small><br><strong>Identified</strong> - Today we have been experiencing a delay in the sales statistics update. Our technical team is working on it.</p><p><small>May <var data-var='date'> 4</var>, <var data-var='time'>16:18</var> CEST</small><br><strong>Monitoring</strong> - We have taken actions to solve the latency problem and see a clear improvement since April 29th.<br />We will monitoring the situation during the coming days and close the incident if everything is ok. <br /><br />Thank you again for your patience.</p><p><small>Apr <var data-var='date'>25</var>, <var data-var='time'>15:18</var> CEST</small><br><strong>Investigating</strong> - The processed conversation statistics are now well up to date and the problem has been solved. <br />However, we have identified occasional slowdowns in the updating of transaction data over the past few days. We are investigating the cause of these slowdowns. No data is lost, from time to time the information takes longer to update. <br /><br />Thank you in advance for your patience.</p><p><small>Apr <var data-var='date'>25</var>, <var data-var='time'>11:47</var> CEST</small><br><strong>Monitoring</strong> - Our technical team has identified the cause of the problem and has performed an intervention.<br />All reports are now updated and no delay is noted on new statistics updates.<br /><br />We will keep monitoring the situation for the coming hours.</p><p><small>Apr <var data-var='date'>25</var>, <var data-var='time'>11:19</var> CEST</small><br><strong>Update</strong> - Our technical team is still mobilized to solve this statistics issue, impacting the update of closed conversations in the reports.</p><p><small>Apr <var data-var='date'>25</var>, <var data-var='time'>10:06</var> CEST</small><br><strong>Investigating</strong> - We are currently experiencing a delay in the indexing of statistics, which has an impact on the recording and updating of closed conversations. <br /><br />Our technical team is currently investigating the problem. Thank you for your patience.</p>tag:status.ibbu.com,2005:Incident/171327442023-05-16T08:00:17+02:002023-05-16T08:00:17+02:00Scheduled maintenance on the 16h of May : Messages processing service scale-up<p><small>May <var data-var='date'>16</var>, <var data-var='time'>08:00</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>16</var>, <var data-var='time'>07:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'> 3</var>, <var data-var='time'>16:42</var> CEST</small><br><strong>Scheduled</strong> - *WHAT & WHY*<br />We will perform a maintenance on the messages processing service on Tuesday, May 16, 2023, between 07:00 to 08:00 UTC+2. <br />This action aims to scale-up the instances dedicated to message treatment from the iAdvize platform.<br /><br />*IMPACTS ON COMPONENTS*<br />- The reception and processing of messages on all channels supported by iAdvize platform will be temporarily delayed with possible freezes of a few minutes.<br />- No modifications to platform features are expected. <br /><br />*HOW TO TELL IF YOU WILL BE AFFECTED BY THIS CHANGE*<br />If you plan to log to the discussion panel during the maintenance, you will be concerned by this action.<br /><br />*MAINTENANCE PERIOD*<br />- Paris, France (UTC+2) : May 16, 07:00 - 08:00<br />- Asia/China: May 16, 13:00 - 14:00<br />- US/Eastern: May 16, 01:00 - 02:00<br />- US/Pacific: May 15, 22:00 - 23:00</p>tag:status.ibbu.com,2005:Incident/160009722023-02-02T01:15:00+01:002023-02-02T01:15:00+01:00Access disruption - Connection issue<p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>01:15</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>01:03</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>00:59</var> CET</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>00:55</var> CET</small><br><strong>Investigating</strong> - The access to the platform is currently down, we are currently looking into the issue.</p>tag:status.ibbu.com,2005:Incident/158035062023-01-24T08:00:29+01:002023-01-24T08:00:29+01:00Scheduled maintenance on the 24h of January : Database service update (2/2)<p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>08:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>04:01</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>17:19</var> CET</small><br><strong>Scheduled</strong> - <b>WHAT & WHY</b><br />We will perform a major maintenance on our main database service. This action will be carried out in two steps.<br />The second will take place on Tuesday, January 24, 2022, between 04:00 to 08:00 CET. <br />These actions aim to improve maintainability, stability and performances of this database central to iAdvize platform.<br /><br /><b>IMPACTS ON COMPONENTS</b><br />- During this maintenance, access to the IBBU platform (desktop, mobile apps) will be temporarily cut off with no possibility to receive and manage conversations.<br />- Engagement notifications allowing visitors to start a conversation from websites will be temporarily cut off.<br />- No modifications to platform features are expected. <br /><br /><b>MAINTENANCE PERIOD</b><br />- Paris, France (CET) : January 24, 04:00 - 08:00<br />- Asia/China: January 24, 11:00 - 15:00<br />- US/Eastern: January 23, 22:00 - 02:00<br />- US/Pacific: January 23, 19:00 - 23:00</p>tag:status.ibbu.com,2005:Incident/158034922023-01-19T08:00:39+01:002023-01-19T08:00:39+01:00Scheduled maintenance on the 19h of January : Database service update (1/2)<p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>08:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>07:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>17:18</var> CET</small><br><strong>Scheduled</strong> - <b>WHAT & WHY</b><br />We will perform a major maintenance on our main database service. This action will be carried out in two steps.<br />The first will take place on Thrusday, January 19, 2022, between 07:00 to 08:00 CET and is used to prepare the second step planned in a few days.<br />These actions aim to improve maintainability, stability and performances of this database central to iAdvize platform.<br /><br /><b>IMPACTS ON COMPONENTS</b><br />- During this maintenance, access to the IBBU platform (desktop, mobile apps) may be impacted with non-blocking random errors/timeout. <br />- No modifications to IBBU features are expected. <br /><br /><b>MAINTENANCE PERIOD</b><br />- Paris, France (CET) : January 19, 07:00 - 08:00<br />- Asia/China: January 19, 14:00 - 15:00<br />- US/Eastern: January 19, 01:00 - 02:00<br />- US/Pacific: January 18, 22:00 - 23:00</p>tag:status.ibbu.com,2005:Incident/151594362022-12-14T14:57:30+01:002022-12-14T14:57:30+01:00Service disruption - Access to ibbü down<p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>14:57</var> CET</small><br><strong>Resolved</strong> - All our services are now operating normally. We appreciate your patience as we worked through this and apologize for the inconvenience.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>10:12</var> CET</small><br><strong>Monitoring</strong> - The access to the platform is operational again. Our teams monitor the platform.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>10:10</var> CET</small><br><strong>Identified</strong> - The issue has been identified. Some actions are still ongoing. The return to normal is gradual.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>10:00</var> CET</small><br><strong>Investigating</strong> - The service to access to the platform is currently down. Our technical team is mobilized.</p>tag:status.ibbu.com,2005:Incident/144843642022-12-06T14:20:48+01:002022-12-06T14:20:48+01:00Random white page when connecting to the desktop application<p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>14:20</var> CET</small><br><strong>Resolved</strong> - We confirm the resolution of the problem. You may need to clear your browser's cache (or use a private browser) to access the login form. If you have any problems, please do not hesitate to contact our support team. <br /><br />Thank you again for your patience.</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>11:57</var> CET</small><br><strong>Monitoring</strong> - We see a return to normal and monitor the activity of the platform.</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>11:30</var> CET</small><br><strong>Update</strong> - We continue our investigations and invite you to refresh your browser or switch to private browsing to connect if necessary.</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>11:00</var> CET</small><br><strong>Investigating</strong> - We are currently investigating a random white page problem on the desktop application.<br />Thank you for your patience</p>tag:status.ibbu.com,2005:Incident/136719722022-11-25T17:27:06+01:002022-11-25T17:27:06+01:00Slow down on the platform<p><small>Nov <var data-var='date'>25</var>, <var data-var='time'>17:27</var> CET</small><br><strong>Resolved</strong> - After a monitoring period, we close this incident. <br />Thank you for your patience and understanding.</p><p><small>Nov <var data-var='date'>25</var>, <var data-var='time'>10:17</var> CET</small><br><strong>Monitoring</strong> - We have noticed an improvement in the last few minutes and are monitoring the activity of the platform.</p><p><small>Nov <var data-var='date'>25</var>, <var data-var='time'>09:58</var> CET</small><br><strong>Update</strong> - The slowdowns concern the whole platform. We are restarting some services and increasing the capacity of the servers.</p><p><small>Nov <var data-var='date'>25</var>, <var data-var='time'>09:46</var> CET</small><br><strong>Investigating</strong> - We are currently experiencing slowdowns on the platform with difficulties in displaying the chat console. <br />Our technical team is mobilized.</p>tag:status.ibbu.com,2005:Incident/113244232022-09-30T08:30:00+02:002022-09-30T10:10:05+02:00Delay in updating statistics<p><small>Sep <var data-var='date'>30</var>, <var data-var='time'>08:30</var> CEST</small><br><strong>Resolved</strong> - We experienced a delay in indexing and updating statistics between 8:40am (CEST) and 9:40am (CEST) on Friday 30 September. <br /><br />During this time, it may take some time for conversations and transactions to be recorded. The problem has since been solved and the statistics are up to date.</p>tag:status.ibbu.com,2005:Incident/108911282022-08-23T16:22:48+02:002022-08-23T16:22:48+02:00Delay in indexing statistics<p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>16:22</var> CEST</small><br><strong>Resolved</strong> - Actions have been put in place to stop the slowdowns observed in the early afternoon. The indexing of statistical data is being caught up. Your reports are now up-to-date.</p><p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>14:49</var> CEST</small><br><strong>Investigating</strong> - We are currently experiencing a delay in updating the statistics. <br />Our technical team is mobilized to solve this problem as soon as possible. <br /><br />We thank you in advance for your patience.</p>