Service disruption - Livechat

Incident Report for ibbu

Resolved

The issue been resolved by our technical team, the situation is now back to normal.

Posted Apr 02, 2020 - 10:14 CEST

Update

Other impacts on the chat panel : your agents may have difficulties to login. If they had open chats, they may have disappeared or the messages won't be sent properly.

Posted Apr 02, 2020 - 10:03 CEST

Identified

The chat notification is currently not being displayed on your website. Our technical team is working on it.

Posted Apr 02, 2020 - 09:44 CEST

This incident affected: Chat and Web App.