Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Nov 14, 2018 - 00:00 CET
Scheduled
WHAT & WHY iAdvize will be performing a platform scale up in order to our ensure a better stability for the coming weeks (Black Friday, Christmas...). This will occur on Wednesday, November 14, 00:00 - 01:00 UTC+1.
IMPACTS ON COMPONENTS Our Redis service will be upgraded. This service is used to prevent overloads on our main database. During this maintenance, the iAdvize solution (contact buttons, invitations or engagement messages) will not be displayed on websites even if experts are connected and available to receive incoming contacts. No modifications on platform features are expected.
MAINTENANCE PERIOD - UTC+1 (Paris, France): November 14, 00:00 AM - 1:00 AM - US/Pacific: November 13, 3:00 PM - 4:00 PM - US/Eastern: November 13, 6:00 PM - 7:00 PM - Asia: November 14, 7:00 PM - 8:00 PM
Posted Nov 12, 2018 - 17:04 CET
This scheduled maintenance affected: Chat, Statistics, Web App, and Conversation Panel.