All Systems Operational
Chat   ? Operational
Statistics   ? Operational
Payment History   ? Operational
Web App   ? Operational
Discussion Panel   ? Operational
Livefeed   Operational
Notifications   Operational
Mobile App   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Platform maintenance Jan 10, 10:45-11:00 CET
Due to French winter sales, we have currently a high load on our server. To ensure a good stability of the platform, we will perform a server maintenance between 10:45AM to 11AM (UTC+1).
As a consequence, you might have problems with the ongoing conversations.
Thank you for your understanding.
Posted on Jan 10, 10:22 CET
Past Incidents
Jan 22, 2018
Resolved - This incident has been resolved.
Jan 22, 17:44 CET
Update - The statistics are not totally up-to-date but we are working on it. The past conversations need also to be reindexed.
Jan 22, 15:17 CET
Monitoring - The statistics page is back. There may be an indexing delay. All the data will soon be back.
Jan 22, 11:59 CET
Identified - The statistics reports are currently not loading properly.
Jan 22, 11:43 CET
Jan 21, 2018

No incidents reported.

Jan 20, 2018

No incidents reported.

Jan 19, 2018

No incidents reported.

Jan 18, 2018

No incidents reported.

Jan 17, 2018

No incidents reported.

Jan 16, 2018

No incidents reported.

Jan 15, 2018

No incidents reported.

Jan 14, 2018

No incidents reported.

Jan 13, 2018

No incidents reported.

Jan 12, 2018

No incidents reported.

Jan 11, 2018
Resolved - All our indicators are back to normal today.
We close this incident and keep monitoring the platform.
Jan 11, 11:31 CET
Update - We still have some perturbations on the platform. Actions are in progress to scale up the service.
The main identified impacts are slowdowns on messages exchange (between experts and visitors).
Jan 10, 14:56 CET
Identified - We have mitigated these slowdowns with some actions done on our servers.
Incoming conversations are nearly back to normal.
We keep on working on servers' optimisations.
Thank you for your patience.
Jan 10, 12:05 CET
Investigating - Despite the maintenance done at 10:45AM (UTC+1), we still experience slowdowns on the platform due to the first day of French winter sales.
The connection to the platform is fine. The slowdowns are impacting incoming conversations.
Our technical team is in touch with our servers provider to find quick solutions.
Jan 10, 11:26 CET
Jan 9, 2018

No incidents reported.

Jan 8, 2018
Resolved - The statistics page is back !
Jan 8, 14:31 CET
Identified - We are restarting the service. This may take some time but they will be back during the afternoon. Don't worry no data has been lost.
Jan 8, 14:15 CET
Resolved - All your statistics are now available.
Jan 8, 10:58 CET
Identified - The statistics reports from Saturday evening till Sunday morning are unavailable. No data has been lost. They will be back by the end of the day.
Jan 8, 09:37 CET
Resolved - Everything is back to normal.
Jan 8, 10:22 CET
Monitoring - We are working on a fix. You can already access to the platform and chat.
Jan 8, 10:04 CET
Investigating - Perturbation on our platform. You may have problems to login. We are working on it !
Jan 8, 10:00 CET